Returning an item purchased online
If for any reason you are not satisfied with an item you purchased from Renqiu Chenwei Machinery Manufacturing Co.,Ltd., you may return the product within 60 days for a full refund or replacement, whichever you prefer. You must provide a copy of the packing slip or order with the items listed. Shipping and handling charges are non-refundable.

Return by Mail.
If returning an item by mail, please contact Customer Support at +86 18131788878 to obtain a return authorization. Be prepared to provide your order number and a brief description of the reason for the return.

In-Store Returns.
Items purchased online may be returned to any Renqiu Chenwei Machinery Manufacturing Co.,Ltd. store for a refund within 60 days of purchase. Simply bring the item and your order packing slip or order and we will gladly refund your money. If you do not have proof of purchase, please contact Customer Support at +86 18131788878 to obtain a return authorization. Please be prepared to provide your order number and a brief explanation of the reason for your return.

Things to Know:
Items may be returned within 60 days for a full refund.
Shipping and handling charges are non-refundable.
When returning items to a store, you must provide a copy of the packing slip or order that contains the items listed.
Items that use flammable liquids or gases or contain hazardous materials cannot be returned by mail due to safety concerns - even if those materials have been removed from the item.
For safety reasons, some products cannot be returned once opened - more information here
Some items are subject to a restocking fee - ask a store associate for details.
When returning items to a store, the manager reserves the right to refuse a return on any item at any time for any reason
Returning items purchased in-store.

Things to Know:
Proof of purchase is required for all returns and exchanges
Items may be returned within 60 days of purchase for a refund or exchange in the original currency - Cash refunds are available for check and debit card purchases
A valid government-issued photo ID and/or other identifying information must be presented upon return, and a copy must be recorded and retained
Shipping and handling charges are non-refundable

Some items are subject to a restocking fee - ask a store associate for details
Managers reserve the right to refuse returns of any item at any time for any reason, whether received or not
For your convenience, you do not need to exchange or return items to the original store of purchase
We maintain a database of consumer activity and other information related to purchases or returns, which we use to authorize returns and may be shared with third parties who provide fraud prevention services
Restocking Fees
Returned items may be subject to a 20% restocking fee. Items subject to the 20% restocking fee are subject to change at any time. Ask a store associate for details or call Customer Support at +86 18131788878.
The restocking fee will be waived if any of the following conditions are met:
The item is unopened and in new condition
The item is exchanged for an upgraded product in the same category
The item is exchanged under an extended service plan
The item is exchanged under the manufacturer's warranty.

If you have any questions, please contact us via email or telephone and we will get back to you as soon as possible.

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